Privacy policy and cookies
This policy explains what personal data Visit-Japan-Web.org collects, why, and what rights you have.
Data controller
SECURE ONLINE PAYMENT SOP LTD, registered under number BRN 16088714 with Companies House for England and Wales, registered office 2a Connaught Avenue, London, United Kingdom, E4 7AA, is the controller of personal data collected through this website. Processing complies with the UK GDPR, the Data Protection Act 2018 and, for visitors based in the EU, the EU GDPR.
Data collected
Data you provide voluntarily (Visit Japan Web assistance request form, contact form): identity, contact details, address, passport, flight and accommodation information, answers to immigration questions; and browsing data (audience measurement, only with your consent).
Purposes
- preparing, checking and entering your information on Visit Japan Web, the Japanese government's online service, on your behalf;
- accounting and invoicing;
- administrative follow-up and customer support;
- operating and securing the website;
- compliance with legal obligations.
Legal basis: performance of the contract (assistance request), legal obligations, and consent for audience measurement.
Who your data is shared with
Your data is accessible to authorized staff and to the payment service provider. With your authorization, the information required for your arrival formalities is entered, on your behalf, on Visit Japan Web: the Japanese authorities receive and process it under their own rules.
Retention
Personal data is kept for a maximum of 60 months after the last interaction, unless a longer period is required by law.
Your rights
You have the right to access, rectify and erase your data, to restrict or object to its processing, and to request its portability. Contact support@e-visa.online. You may also lodge a complaint with the UK Information Commissioner's Office (ico.org.uk) or, if you live in the EU, with your national data protection authority.
Security
Reasonable technical and organizational measures protect your data against loss, misuse or unauthorized access. Payments are encrypted (SSL) and handled by the payment service provider.
International transfers
Where data is transferred outside the UK or EEA, including to the Japanese authorities through Visit Japan Web, appropriate safeguards are applied to ensure adequate protection.
Cookies
No audience-measurement tracker (Google Analytics, Microsoft Clarity) is set before you consent through the cookie banner. Consent can be withdrawn at any time with the “Manage cookies” link at the bottom of every page. Strictly necessary technical cookies (request-form session, security) are only used to run the website. Cookie data is kept for a maximum of 13 months.
Updates
This policy may be updated from time to time; the version published here is always the one in force.
Last updated: 19 October 2026